All products are made one at a time by hand in our workshop in Cambridge, Massachusetts, USA.
We would love to hear from you! Your input is incredibly valuable to us, and we depend on you to help us improve our products. Please feel free to send us a note anytime by email or using the form below.
info [at] infiniteseries [dot] is
SHIPPING AND DELIVERY: We make everything by hand in our workshop in Cambridge, MA. We will soon be stocking inventory, but for now, products are made one at a time. Please allow 2 weeks for delivery. Additional terms:
- Shipping fees are non-refundable.
- All orders are made and shipped in the order they are received.
- Shipping hours are: Monday–Friday, 9am–5pm EST.
- We primarily use USPS or UPS to ship our orders. FedEx is available under certain circumstances. Please contact us for special requests.
- Once your order leaves our shop, it is out of our control. For questions and concerns about shipping, please contact the carrier.
- We are sorry, but we will not be responsible for any items lost during shipping.
RETURNS: We accept returns of any of our products for a full refund within 30 days of purchase. After the 30 day refund window, we will still accept returns, but we will only grant store credit. We are sorry, but we cannot accept returns for products that show any signs of wear. When returning your purchase, please indicate (1) whether you would prefer to receive a refund or credit towards your next purchase; (2) Your reason for returning the item; and (3) What we could do better, so we might improve our products and our service in the future.
SEND RETURNS TO:
c/o Jenny Milwid
376 Washington Street
Cambridge, MA 02139
OUR GUARANTEE: We guarantee our products are free of defects in manufacturing. If you discover a defect, please contact us and we will either issue a replacement product, or fix the product for free.
THE BEAUTY OF LEATHER: Leather is a natural product, and there is always variability in the texture, color, and finish. We believe this is what makes leather such a spectacular material to work with. Each piece is unique, and the variability from hide to hide gives each one of our products character. We also source what we believe to be the finest leathers in the world, from the Horween tannery in Chicago, USA, and the Joseph Clayton and Sons tannery in Chesterfield, England. If you find that we overlooked a major defect in the leather that would affect its structural integrity, please let us know, and we will do our best to either repair the item or send you a new one.